| Benefits |
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 Outsourcing
is becoming a widely accepted management practice throughout
Australia and the world, as companies in many industries outsource
more of their business processes to Best in Class service
providers such as Maptek, to increase performance, profitability
and shareholder value. Nearly three-quarters of the 1000 top
companies in Australia outsource some or all of their business
processes.
Outsourcing provides a competitive edge:
- Expertise on tap when and where you require
it
- Ready access to new technologies and skilled
staff
- Flexibility to respond quickly to changes
in the IT or workplace environment
- Clear time and cost accountability helps
control costs, with less risk of over-runs
- Overall cost reductions by removing the
burden of infrastructure, office space, training, hardware
and software
- Freedom to concentrate on core business
objectives
- Companies can respond more effectively to
their customers' needs
Benefits to Management
- Achieving greater control on costs
- Decreasing demands on internal human resources
- Independent reporting supply
- Easier budgeting
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- Guaranteed continuity of support for all
business critical applications
- Cost effective resourcing
- A single source for all support and development
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Accountability
- Fundamental to the success of an outsourcing
partnership
- Key measures of performance can be identified
and agreed upon
- Service Level Agreements guarantee objectives
are met and results are quantifiable
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- Ensures both parties can measure their
performance
- Reporting for support hours and project
hours, costs and timetables
- Weekly, monthly, quarterly or annual basis
for reporting
- Monthly meetings to review project progress
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